Privacy Policy

How Tax.Network collects, uses, and protects your personal information.

Effective Date: December 5, 2024
Last Updated: December 5, 2024

1. Introduction

Tax.Network ("Platform," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

Tax.Network is a Delaware corporation based in the United States. By using our Platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and professional credentials when you create an account
  • Profile Information: Business name, address, phone number, biography, practice areas, and professional certifications
  • Communication Data: Messages, inquiries, and correspondence through our Platform
  • Payment Information: Billing details processed through secure third-party payment processors (we do not store full payment card information)
  • Content: Articles, comments, and other content you submit

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, click patterns, search queries
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

2.3 Information from Third Parties

  • Social media profile information if you connect social accounts
  • Professional verification data from credential verification services
  • Analytics data from our service providers

3. How We Use Your Information

We use your information to:

  • Provide Services: Operate the Platform, process transactions, and deliver requested services
  • Connect Users: Facilitate connections between users seeking tax professionals and listed experts
  • Improve Platform: Analyze usage patterns, develop new features, and enhance user experience
  • Communicate: Send service updates, security alerts, and marketing communications (with consent)
  • Personalize: Customize content and recommendations based on your preferences and location
  • Security: Detect, prevent, and address fraud, abuse, and security issues
  • Legal Compliance: Comply with legal obligations and enforce our Terms of Use

4. Information Sharing

4.1 Service Providers

We share data with trusted third-party service providers who assist in operating our Platform:

  • Supabase: Database hosting and authentication services
  • Stripe/PayPal: Payment processing
  • MailerLite/Resend: Email communications
  • Google: Analytics, maps, and cloud services
  • Cloudflare: Security and content delivery

4.2 Expert Profiles

Expert profiles are publicly visible on the Platform. Information you include in your expert profile will be accessible to all Platform visitors.

4.3 Lead Information

When you submit an inquiry to an expert, your contact information and message will be shared with that expert to facilitate communication.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, or the rights of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

5.1 Types of Cookies

  • Essential Cookies: Required for Platform functionality and security
  • Analytics Cookies: Help us understand how users interact with the Platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements (with consent)

5.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Retention periods vary based on:

  • Account data: Retained while your account is active and for 3 years after deletion
  • Transaction records: Retained for 7 years for legal and tax compliance
  • Analytics data: Retained for 26 months
  • Communication records: Retained for 3 years

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing
  • Objection: Object to certain processing activities

To exercise these rights, contact us at hello@tax.network.

9. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.

10. Children's Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request information about data collection and sharing practices
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To make a CCPA request, email hello@tax.network with "CCPA Request" in the subject line.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

  • All rights listed in Section 8 above
  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent at any time

Our legal bases for processing include: contract performance, legitimate interests, consent, and legal compliance.

13. Do Not Track

Some browsers offer a "Do Not Track" feature. Our Platform currently does not respond to Do Not Track signals, but we respect your cookie preferences as described in Section 5.

14. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or Platform notification. Your continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

Tax.Network
Privacy Team
Email: hello@tax.network
Website: https://tax.network/support

For data protection inquiries from the EU, you may also contact our representative at: eu-hello@tax.network.